Terms & Conditions
Returns & Exchanges
DDM Cosmetics strives to make products of the highest quality for your utmost satisfaction. If you are not 100% satisfied with your www.ddm-cosmetics.com purchase.
DDM Cosmetics can offer either an exchange or refund on unopened and unused items providing that goods are returned to us within 14 calendar days with proof of purchase (receipt or invoice). You are responsible for the shipping and additional postage charges. (We are not responsible for extra custom fees that some countries require)
Shipping charges will not be refunded.
Please retain your shipping receipt until you are certain your return has been received by DDM Cosmetics Customer Service. We may need this if we fail to receive your package. Please keep a copy of your return receipt.
All returns should be addressed to:
Brian Peck Crescent,
Toronto, Ontario M4G 0A5
Orders and/or products that include a special offer, gift with purchase, coupon, discount, or special shipping offer are final sale.
If your order is missing an item, contains a damaged product, or you have any other concerns, please contact customer service by email at firstname.lastname@example.org (M-F, 10am-6pm EST)
DDM Cosmetics collects personal data from visitors to the website who register their information or who use the online store. No one under the age of 18 should submit any personal information to this website without the consent of a parent of guardian.
If you give us your personal information, we will use this information to register you with our website, to administer our website services, and/or to process any orders you may place online. When you place an order, make a purchase or save your information online, we will use your e-mail and postal address to send you information about our products, services, and promotions and to help us learn more about your shopping preferences but only if you give us your permission. From time to time, we may use this information to contact you via e-mail, postal mail, You always have the choice not to receive marketing information.
We may collect information about your transactions and other activity of yours on the site. This information may include, but is not limited to, areas of the website you visit, transactions, viewing content, downloads, payments, shipping and billing.
DDM Cosmetics uses personally identifiable information about you for internal purposes. This includes, but is not limited to, establishing your identity; servicing you; processing your transactions; upgrading the website to suite your needs; providing updates for your information, promotional notices, and other information about Edward Bess and our affiliates; security and integrity.
If you are registered with us and would like to change, update, or delete your registration and personal details from our database, please send an email to customer service. If you prefer not to receive promotional information from us or our affiliated organizations, please let us know by sending us an e-mail. Please be sure to include your full name and the e-mail address you used when you registered or made a purchase from us so that we may remove your name and address from promotional lists.
DDM Cosmetics maintains an advanced security system or secure socket layer (SSL) to help protect your personal information. Transaction information is transmitted to and from us in encrypted form. Please know that emails and other transmissions from you via the internet cannot be completely protected against unauthorized interception.